It’s pretty common to use other vendors to assist with managing the books, making payments or submitting tax filings.
For many of us, accounting, tax compliance and finance management are murky matters that we’d rather handoff. If we can outsource the busy work to a reliable partner, we call that a win.
However, if outsourcing these back office functions also means handing control of your end user’s experience over to the vendor, this can create unnecessary anxiety for your end users.
Your end users (contractors, sellers, and account holders) entered into a business relationship with you and expect that if they need support related to the engagement - you can provide it.
You provide a copy of your end user’s tax documents and assist with updates when requested
You provide timely notification and delivery of payments and tax forms, every time
You provide a secure and consistent user experience in your product, helping build confidence and loyalty
Force your end users to register with a 3rd party to access or correct their tax documents
You erode end user trust by redirecting them to external vendor’s websites
You don’t verify the accuracy of tax information/TIN during the registration or onboarding process, resulting in frozen payments or missing tax forms